
To obtain technical support from Zoho, need to send the "About" page in the first place. These steps are also applicable to OpManager Plus, Netflow Analyzer (NFA), Network Configuration Manager (NCM), OpUtils, and Firewall Analyzer (FWA).
1.Log in to the OpManager web GUI and click on the "Administrator" icon on top-
right corner:
2.Click on 'About', take a screenshot of the blue-box showed below and send it to the support team via email:
3.For NFA\NCM\FWA\OpUtils and other add-ons, need to scroll down and take an another screenshot of the blue-box showed below as well:
For example:
When asking questions of OpManager:
When asking questions of NFA\NCM\FWA\OpUtils and other add-ons, need both above screenshot and below screenshot.