添加一个请求信息

添加一个请求信息

API调用URL地址

http://<serverName>:<portNumber>/api/v3/requests
示例：http://192.168.0.31:8080/api/v3/requests

请求参数

方法：POST
请求参数：

参数名

值

位置

input_data

<JSON_String>

body

authtoken

<API Key>

header


输入示例

{
    "request":{
        "subject":"Unable to fetch mails",
        "description":"I am unable to fetch mails from the mail server",
        "requester":{
            "id":"4",
            "name":"administrator"
        },
        "impact_details":"Routine tasks are pending due to mail server problem",
        "resolution":{
            "content":"Mail Fetching Server problem has been fixed"
        },
        "status":{
            "name":"Open"
        }
    }
}


响应示例

{
    "request": {
        "ola_due_by_time": null,
        "subject": "Unable to fetch mails",
        "resolution": {
            "submitted_on": {
                "display_value": "05/08/2021 03:59 PM",
                "value": "1628150340008"
            },
            "submitted_by": {
                "email_id": "test2@test.com",
                "phone": "1234455",
                "name": "Administrator",
                "mobile": "1234567890",
                "is_vipuser": false,
                "id": "4",
                "department": null
            },
            "resolution_attachments": [],
            "content": "Mail Fetching Server problem has been fixed"
        },
        "linked_to_request": null,
        "onhold_time": null,
        "mode": null,
        "is_read": false,
        "lifecycle": null,
        "reason_for_cancel": null,
        "assets": [],
        "is_trashed": false,
        "id": "14",
        "assigned_time": null,
        "group": null,
        "requester": {
            "email_id": "test2@test.com",
            "phone": "1234455",
            "name": "Administrator",
            "mobile": "1234567890",
            "is_vipuser": false,
            "id": "4",
            "department": null
        },
        "cancel_requested_by": null,
        "email_to": [],
        "sla_violated_technician": null,
        "created_time": {
            "display_value": "05/08/2021 03:59 PM",
            "value": "1628150340008"
        },
        "item": null,
        "level": null,
        "has_resolution_attachments": false,
        "approval_status": null,
        "impact": null,
        "service_category": null,
        "sla": null,
        "priority": null,
        "created_by": {
            "email_id": "test2@test.com",
            "phone": "1234455",
            "name": "Administrator",
            "mobile": "1234567890",
            "is_vipuser": false,
            "id": "4",
            "department": null
        },
        "sla_violated_group": null,
        "scheduled_end_time": null,
        "tags": [],
        "first_response_due_by_time": null,
        "last_updated_time": null,
        "has_notes": false,
        "udf_fields": {},
        "impact_details": "Routine tasks are pending due to mail server problem",
        "subcategory": null,
        "email_cc": [],
        "status": {
            "color": "#0066ff",
            "name": "Open",
            "id": "2"
        },
        "scheduled_start_time": null,
        "template": {
            "is_service_template": false,
            "name": "Default Request",
            "id": "1"
        },
        "email_ids_to_notify": [],
        "request_type": null,
        "cancel_requested_time": null,
        "notification_status": null,
        "description": "I am unable to fetch mails from the mail server",
        "has_dependency": false,
        "has_conversation": false,
        "callback_url": null,
        "chat_type": 0,
        "is_service_request": false,
        "urgency": null,
        "is_shared": false,
        "cancel_requested": false,
        "has_request_initiated_change": false,
        "request_template_task_ids": [],
        "department": null,
        "is_reopened": false,
        "has_draft": false,
        "has_attachments": false,
        "has_linked_requests": false,
        "is_overdue": false,
        "technician": null,
        "has_request_caused_by_change": false,
        "has_problem": false,
        "due_by_time": null,
        "has_project": false,
        "is_first_response_overdue": false,
        "cancel_requested_is_pending": false,
        "recommend_template": null,
        "unreplied_count": null,
        "category": null
    },
    "response_status": {
        "status_code": 2000,
        "status": "success"
    }
}

Postman示例


Python脚本示例

#Python version - 3.9
#需要安装requests模块
import requests
 
headers = {"authtoken":"E2E86808-C03A-4E04-8911-CCC2D90ACFD4"}
input_data = '''{
    "request": {
        "subject": "Unable to fetch mails",
        "description": "I am unable to fetch mails from the mail server",
        "requester": {
            "id": "4",
            "name": "administrator"
        },
        "impact_details": "Routine tasks are pending due to mail server problem",
        "resolution": {
            "content": "Mail Fetching Server problem has been fixed"
        },
        "status": {
            "name": "Open"
        }
    }
}'''
data = {'input_data': input_data}
response = requests.post(url,headers=headers,data=data,verify=False)
print(response.text)