获取一个请求的解决方法

获取一个请求的解决方法

API调用URL地址

http://<serverName>:<portNumber>/api/v3/api/v3/requests/{request_id}/resolutions

其中：{request_id}为被获取解决方法的请求的ID

示例：http://192.168.1.8:8080/api/v3/requests/13/resolutions

请求参数

方法：GET

请求参数：

参数名

值

位置

authtoken

<API Key>

header


响应示例

 {

    "response_status": {
        "status_code": 2000,
        "status": "success"
    },
    "resolution": {
        "submitted_on": {
            "display_value": "13/08/2021 02:47 PM",
            "value": "1628837225606"
        },
        "submitted_by": {
            "email_id": "test2@test.com",
            "phone": "1234455",
            "name": "Administrator",
            "mobile": "1234567890",
            "is_vipuser": false,
            "id": "4",
            "department": null
        },
        "resolution_attachments": [
            {
                "module": "request",
                "content_type": "image/png",
                "size": {
                    "display_value": "437.54KB",
                    "value": 448041
                },
                "name": "电脑.png",
                "content_url": "/api/v3/requests/13/resolution_attachments/301/download",
                "id": "301"
            }
        ],
        "content": "<div>解决方法<br /></div><div>1：test1<br /></div><div>2：test2<br /></div><div>3：test3<br /></div>"
    }
}

Postman示例

 

Python脚本示例

#Python version - 3.9
#需要安装requests模块

import requests
 
headers = {"authtoken":"9E5E6F38-CA0E-4EC9-B7A8-60F7726FC926"}
response = requests.get(url,headers=headers,verify=False)
print(response.text)