查询一个请求信息
API调用URL地址
http://<serverName>:<portNumber>/api/v3/{request_id}
其中{request_id}为需要查询的ID
示例：http://localhost:8080/api/v3/requests/12
请求参数
方法：GET
请求参数：
|
参数名 |
值 |
位置 |
|
authtoken |
<API Key> |
header |
响应示例
{"request":{"ola_due_by_time":null,
"subject":"测试主题",
"resolution":{
"submitted_on":{
"display_value":"03/08/2021 04:07 PM",
"value":"1627978079219"
},
"submitted_by":{
"email_id":"test2@test.com",
"phone":"1234455",
"name":"Administrator",
"mobile":"1234567890",
"is_vipuser":false,
"id":"4",
"department":null
},
"resolution_attachments":[
],
"content":"<div>解决方案23</div>"
},
"linked_to_request":null,
"onhold_time":null,
"mode":{
"name":"E-Mail",
"id":"1"
},
"is_read":false,
"lifecycle":null,
"reason_for_cancel":null,
"assets":[
{
"name":"ap1",
"id":"301"
}
],
"is_trashed":false,
"id":"12",
"assigned_time":{
"display_value":"03/08/2021 03:58 PM",
"value":"1627977494739"
},
"group":{
"site":null,
"name":"Printer Problems",
"id":"3"
},
"requester":{
"email_id":"test1@test.com",
"phone":"8888",
"name":"Guest",
"mobile":"1234567890",
"is_vipuser":false,
"id":"3",
"department":null
},
"cancel_requested_by":null,
"email_to":[
],
"sla_violated_technician":null,
"created_time":{
"display_value":"03/08/2021 03:58 PM",
"value":"1627977494348"
},
"item":null,
"level":{
"name":"Tier 2",
"id":"2"
},
"has_resolution_attachments":false,
"approval_status":null,
"impact":{
"name":"Low",
"id":"3"
},
"service_category":null,
"sla":{
"name":"Medium SLA",
"id":"3"
},
"resolved_time":{
"display_value":"03/08/2021 04:07 PM",
"value":"1627978079235"
},
"priority":{
"color":"#ff6600",
"name":"Medium",
"id":"3"
},
"created_by":{
"email_id":"test2@test.com",
"phone":"1234455",
"name":"Administrator",
"mobile":"1234567890",
"is_vipuser":false,
"id":"4",
"department":null
},
"sla_violated_group":null,
"scheduled_end_time":null,
"tags":[
],
"first_response_due_by_time":null,
"last_updated_time":{
"display_value":"03/08/2021 04:09 PM",
"value":"1627978143001"
},
"has_notes":false,
"udf_fields":{
"udf_sline_301":"责任人一",
"udf_sline_302":"格式一"
},
"impact_details":"影响了XX,XX,XX",
"subcategory":{
"name":"Redhat Linux",
"id":"25"
},
"email_cc":[
],
"status":{
"color":"#006600",
"name":"Closed",
"id":"1"
},
"scheduled_start_time":null,
"template":{
"is_service_template":false,
"name":"测试模板",
"id":"301"
},
"email_ids_to_notify":[
],
"request_type":{
"name":"Incident",
"id":"1"
},
"time_elapsed":{
"display_value":"0hrs 9min",
"value":"584887"
},
"cancel_requested_time":null,
"notification_status":null,
"description":null,
"has_dependency":false,
"age_after_violation":null,
"closure_info":{
"requester_ack_comments":null,
"closure_code":null,
"closure_comments":null,
"requester_ack_resolution":false
},
"has_conversation":false,
"callback_url":null,
"chat_type":0,
"is_service_request":false,
"urgency":{
"name":"Low",
"id":"4"
},
"is_shared":false,
"cancel_requested":false,
"has_request_initiated_change":false,
"request_template_task_ids":[
],
"department":null,
"is_reopened":false,
"has_draft":false,
"has_attachments":false,
"has_linked_requests":false,
"is_overdue":false,
"technician":{
"email_id":null,
"phone":"925-852-2564",
"name":"Jeniffer Doe",
"mobile":"",
"is_vipuser":false,
"id":"9",
"department":null
},
"has_request_caused_by_change":false,
"has_problem":false,
"due_by_time":{
"display_value":"03/08/2021 05:58 PM",
"value":"1627984694348"
},
"is_fcr":false,
"has_project":false,
"total_unassigned_time":null,
"age_after_sla_response_violation":null,
"is_first_response_overdue":false,
"completed_time":{
"display_value":"03/08/2021 04:09 PM",
"value":"1627978143001"
},
"cancel_requested_is_pending":false,
"recommend_template":null,
"unreplied_count":null,
"category":{
"name":"Operating System",
"id":"11"
}
},
"response_status":{
"status_code":2000,
"status":"success"
}
}
Postman示例
Python脚本示例
#Python version - 3.9
#需要安装requests模块
import requests
headers = {"authtoken":"E2E86808-C03A-4E04-8911-CCC2D90ACFD4"}
response = requests.get(url,headers=headers,verify=False)
print(response.text)