将请求从回收站中恢复
API调用URL地址
http://<serverName>:<portNumber>/api/v3/requests/{request_id}/restore_from_trash
其中{request_id}为需要获取摘要信息的请求ID
示例：http://192.168.0.39:8080/api/v3/requests/13/restore_from_trash
请求参数
方法：PUT
请求参数：
|
参数名 |
值 |
位置 |
|
authtoken |
<API Key> |
header |
响应示例
{
"request": {
"ola_due_by_time": null,
"subject": "测试主题2",
"resolution": {
"submitted_on": {
"display_value": "13/08/2021 02:47 PM",
"value": "1628837225606"
},
"submitted_by": {
"email_id": "test2@test.com",
"phone": "1234455",
"name": "Administrator",
"mobile": "1234567890",
"is_vipuser": false,
"id": "4",
"department": null
},
"resolution_attachments": [
{
"module": "request",
"content_type": "image/png",
"size": {
"display_value": "437.54KB",
"value": 448041
},
"name": "电脑.png",
"content_url": "/api/v3/requests/13/resolution_attachments/301/download",
"id": "301"
}
],
"content": "<div>解决方法<br /></div><div>1：test1<br /></div><div>2：test2<br /></div><div>3：test3<br /></div>"
},
"linked_to_request": null,
"onhold_time": null,
"mode": {
"name": "E-Mail",
"id": "1"
},
"is_read": false,
"lifecycle": null,
"reason_for_cancel": null,
"assets": [
{
"name": "ap1",
"id": "301"
}
],
"is_trashed": false,
"id": "13",
"assigned_time": {
"display_value": "13/08/2021 02:20 PM",
"value": "1628835631939"
},
"group": {
"site": null,
"name": "Hardware Problems",
"id": "1"
},
"requester": {
"email_id": "test1@test.com",
"phone": "8888",
"name": "Guest",
"mobile": "1234567890",
"is_vipuser": false,
"id": "3",
"department": null
},
"cancel_requested_by": null,
"email_to": [],
"sla_violated_technician": {
"email_id": null,
"phone": "925-852-2602",
"name": "Heather Graham",
"mobile": "",
"is_vipuser": false,
"id": "6",
"department": null
},
"created_time": {
"display_value": "03/08/2021 03:59 PM",
"value": "1627977556786"
},
"item": null,
"level": {
"name": "Tier 2",
"id": "2"
},
"has_resolution_attachments": true,
"approval_status": null,
"impact": {
"name": "Low",
"id": "3"
},
"service_category": null,
"sla": {
"name": "Medium SLA",
"id": "3"
},
"priority": {
"color": "#ff6600",
"name": "Medium",
"id": "3"
},
"created_by": {
"email_id": "test2@test.com",
"phone": "1234455",
"name": "Administrator",
"mobile": "1234567890",
"is_vipuser": false,
"id": "4",
"department": null
},
"sla_violated_group": {
"site": null,
"name": "Hardware Problems",
"id": "1"
},
"scheduled_end_time": null,
"tags": [],
"first_response_due_by_time": null,
"last_updated_time": {
"display_value": "13/08/2021 02:49 PM",
"value": "1628837398746"
},
"has_notes": false,
"udf_fields": {
"udf_sline_301": "责任人一",
"udf_sline_302": "格式一"
},
"impact_details": "影响了XX,XX,XX",
"subcategory": {
"name": "Redhat Linux",
"id": "25"
},
"email_cc": [],
"status": {
"color": "#0066ff",
"name": "Open",
"id": "2"
},
"scheduled_start_time": null,
"template": {
"is_service_template": false,
"service_category": null,
"name": "测试模板",
"id": "301"
},
"email_ids_to_notify": [],
"primary_asset": {
"name": "ap1",
"id": "301"
},
"request_type": {
"name": "Incident",
"id": "1"
},
"cancel_requested_time": null,
"notification_status": null,
"description": null,
"has_dependency": false,
"has_conversation": false,
"callback_url": null,
"chat_type": 0,
"is_service_request": false,
"urgency": {
"name": "Low",
"id": "4"
},
"is_shared": false,
"cancel_requested": false,
"has_request_initiated_change": false,
"request_template_task_ids": [],
"department": null,
"is_reopened": true,
"has_draft": false,
"has_attachments": false,
"has_linked_requests": false,
"is_overdue": true,
"technician": {
"email_id": null,
"phone": "925-852-2602",
"name": "Heather Graham",
"mobile": "",
"is_vipuser": false,
"id": "6",
"department": null
},
"has_request_caused_by_change": false,
"has_problem": true,
"due_by_time": {
"display_value": "13/08/2021 04:39 PM",
"value": "1628843942875"
},
"has_project": false,
"is_first_response_overdue": false,
"cancel_requested_is_pending": false,
"recommend_template": null,
"unreplied_count": null,
"category": {
"name": "Operating System",
"id": "11"
}
},
"response_status": {
"status_code": 2000,
"status": "success"
}
}
Postman示例
Python脚本示例
#Python version - 3.9
#需要安装requests模块
import requests
url = "http://192.168.0.39:8080/api/v3/requests/13/restore_from_trash"
headers = {"authtoken":"9E5E6F38-CA0E-4EC9-B7A8-60F7726FC926"}
response = requests.put(url,headers=headers,verify=False)
print(response.text)