删除一个请求
API调用URL地址
http://<serverName>:<portNumber>/api/v3/requests/{request_id}/move_to_trash
其中{request_id}为需要被删除的请求ID
示例：http://192.168.0.39:8080/api/v3/requests/12/move_to_trash
请求参数
方法：DELETE
请求参数：
|
参数名 |
值 |
位置 |
|
authtoken |
<API Key> |
header |
响应示例
{
"request": {
"ola_due_by_time": null,
"deleted_by": {
"email_id": "test2@test.com",
"phone": "1234455",
"name": "Administrator",
"mobile": "1234567890",
"is_vipuser": false,
"id": "4",
"department": null
},
"resolution": {
"submitted_on": {
"display_value": "13/08/2021 04:36 PM",
"value": "1628843788989"
},
"submitted_by": {
"email_id": "test2@test.com",
"phone": "1234455",
"name": "Administrator",
"mobile": "1234567890",
"is_vipuser": false,
"id": "4",
"department": null
},
"resolution_attachments": [],
"content": "sample resolution"
},
"onhold_time": null,
"is_trashed": true,
"id": "12",
"assigned_time": {
"display_value": "03/08/2021 03:58 PM",
"value": "1627977494739"
},
"requester": {
"email_id": "test1@test.com",
"phone": "8888",
"name": "Guest",
"mobile": "1234567890",
"is_vipuser": false,
"id": "3",
"department": null
},
"cancel_requested_by": null,
"sla_violated_technician": null,
"item": null,
"has_resolution_attachments": false,
"impact": {
"name": "Low",
"id": "3"
},
"sla": {
"name": "Medium SLA",
"id": "3"
},
"resolved_time": {
"display_value": "03/08/2021 04:07 PM",
"value": "1627978079235"
},
"priority": {
"color": "#ff6600",
"name": "Medium",
"id": "3"
},
"sla_violated_group": null,
"tags": [],
"has_notes": false,
"udf_fields": {
"udf_sline_301": "责任人一",
"udf_sline_302": "格式一"
},
"status": {
"color": "#006600",
"name": "Closed",
"id": "1"
},
"template": {
"is_service_template": false,
"service_category": null,
"name": "测试模板",
"id": "301"
},
"primary_asset": {
"name": "ap1",
"id": "301"
},
"request_type": {
"name": "Incident",
"id": "1"
},
"cancel_requested_time": null,
"age_after_violation": null,
"chat_type": 0,
"is_service_request": false,
"cancel_requested": false,
"has_request_initiated_change": false,
"has_attachments": false,
"has_linked_requests": false,
"has_request_caused_by_change": false,
"has_problem": false,
"is_fcr": false,
"total_unassigned_time": null,
"completed_time": {
"display_value": "03/08/2021 04:09 PM",
"value": "1627978143001"
},
"subject": "测试主题",
"linked_to_request": null,
"mode": {
"name": "E-Mail",
"id": "1"
},
"is_read": false,
"lifecycle": null,
"reason_for_cancel": null,
"assets": [
{
"name": "ap1",
"id": "301"
}
],
"group": {
"site": null,
"name": "Printer Problems",
"id": "3"
},
"email_to": [],
"created_time": {
"display_value": "03/08/2021 03:58 PM",
"value": "1627977494348"
},
"level": {
"name": "Tier 2",
"id": "2"
},
"approval_status": null,
"service_category": null,
"created_by": {
"email_id": "test2@test.com",
"phone": "1234455",
"name": "Administrator",
"mobile": "1234567890",
"is_vipuser": false,
"id": "4",
"department": null
},
"scheduled_end_time": null,
"first_response_due_by_time": null,
"last_updated_time": {
"display_value": "13/08/2021 04:36 PM",
"value": "1628843789020"
},
"impact_details": "影响了XX,XX,XX",
"subcategory": {
"name": "Redhat Linux",
"id": "25"
},
"email_cc": [],
"scheduled_start_time": null,
"email_ids_to_notify": [],
"time_elapsed": {
"display_value": "0hrs 9min",
"value": "584887"
},
"notification_status": null,
"description": null,
"has_dependency": false,
"closure_info": {
"requester_ack_comments": null,
"closure_code": null,
"closure_comments": null,
"requester_ack_resolution": false
},
"has_conversation": false,
"callback_url": null,
"urgency": {
"name": "Low",
"id": "4"
},
"is_shared": false,
"request_template_task_ids": [],
"department": null,
"is_reopened": false,
"has_draft": false,
"is_overdue": false,
"technician": {
"email_id": null,
"phone": "925-852-2564",
"name": "Jeniffer Doe",
"mobile": "",
"is_vipuser": false,
"id": "9",
"department": null
},
"due_by_time": {
"display_value": "03/08/2021 05:58 PM",
"value": "1627984694348"
},
"has_project": true,
"deleted_on": {
"display_value": "17/08/2021 05:26 PM",
"value": "1629192392397"
},
"age_after_sla_response_violation": null,
"is_first_response_overdue": false,
"cancel_requested_is_pending": false,
"recommend_template": null,
"unreplied_count": null,
"category": {
"name": "Operating System",
"id": "11"
}
},
"response_status": {
"status_code": 2000,
"status": "success"
}
}
Postman示例
Python脚本示例
#Python version - 3.9
##需要安装requests模块
import requests
url = "http://192.168.0.39:8080/api/v3/requests/12/move_to_trash"
headers = {"authtoken":"9E5E6F38-CA0E-4EC9-B7A8-60F7726FC926"}
response = requests.delete(url,headers=headers,verify=False)
print(response.text)