修改一个请求信息
API调用URL地址
http://<serverName>:<portNumber>/api/v3/requests/{request_id}
其中{request_id}为被修改请求的id
示例：http://192.168.0.31:8080/api/v3/requests/16
请求参数
方法：PUT
请求参数：
|
参数名 |
值 |
位置 |
|
input_data |
<JSON_String> |
body |
|
authtoken |
<API Key> |
header |
输入示例
{
"request":{"subject":"Please hold off the issuance of macbook as the employee will be joining late",
"description":"Hold off issuance of macbook",
"impact_details":"Routine tasks are pending due to mail server problem",
"resolution":{
"content":"Mail Fetching Server problem has been fixed"
},
"status":{
"name":"Open"
}
}
}
以上为修改主题，描述，影响明细，解决方案，状态。
响应示例
Postman示例
响应示例
{
"request": {
"ola_due_by_time": null,
"subject": "Please hold off the issuance of macbook as the employee will be joining late",
"resolution": {
"submitted_on": {
"display_value": "05/08/2021 04:38 PM",
"value": "1628152684023"
},
"submitted_by": {
"email_id": "test2@test.com",
"phone": "1234455",
"name": "Administrator",
"mobile": "1234567890",
"is_vipuser": false,
"id": "4",
"department": null
},
"resolution_attachments": [],
"content": "Mail Fetching Server problem has been fixed"
},
"linked_to_request": null,
"onhold_time": null,
"mode": null,
"is_read": false,
"lifecycle": null,
"reason_for_cancel": null,
"assets": [],
"is_trashed": false,
"id": "16",
"assigned_time": null,
"group": null,
"requester": {
"email_id": "test2@test.com",
"phone": "1234455",
"name": "Administrator",
"mobile": "1234567890",
"is_vipuser": false,
"id": "4",
"department": null
},
"cancel_requested_by": null,
"email_to": [],
"sla_violated_technician": null,
"created_time": {
"display_value": "05/08/2021 04:38 PM",
"value": "1628152684023"
},
"item": null,
"level": null,
"has_resolution_attachments": false,
"approval_status": null,
"impact": null,
"service_category": null,
"sla": null,
"priority": null,
"created_by": {
"email_id": "test2@test.com",
"phone": "1234455",
"name": "Administrator",
"mobile": "1234567890",
"is_vipuser": false,
"id": "4",
"department": null
},
"sla_violated_group": null,
"scheduled_end_time": null,
"tags": [],
"first_response_due_by_time": null,
"last_updated_time": {
"display_value": "05/08/2021 05:05 PM",
"value": "1628154327133"
},
"has_notes": false,
"udf_fields": {},
"impact_details": "Routine tasks are pending due to mail server problem",
"subcategory": null,
"email_cc": [],
"status": {
"color": "#0066ff",
"name": "Open",
"id": "2"
},
"scheduled_start_time": null,
"template": {
"is_service_template": false,
"name": "Default Request",
"id": "1"
},
"email_ids_to_notify": [],
"request_type": null,
"cancel_requested_time": null,
"notification_status": null,
"description": "Hold off issuance of macbook",
"has_dependency": false,
"has_conversation": false,
"callback_url": null,
"chat_type": 0,
"is_service_request": false,
"urgency": null,
"is_shared": false,
"cancel_requested": false,
"has_request_initiated_change": false,
"request_template_task_ids": [],
"department": null,
"is_reopened": false,
"has_draft": false,
"has_attachments": false,
"has_linked_requests": false,
"is_overdue": false,
"technician": null,
"has_request_caused_by_change": false,
"has_problem": false,
"due_by_time": null,
"has_project": false,
"is_first_response_overdue": false,
"cancel_requested_is_pending": false,
"recommend_template": null,
"unreplied_count": null,
"category": null
},
"response_status": {
"status_code": 2000,
"status": "success"
}
}
Postman示例
Python脚本示例
#Python version - 3.9
#需要安装requests模块
import requests
url = "http://192.168.0.31:8080/api/v3/requests/16"
headers = {"authtoken":"E2E86808-C03A-4E04-8911-CCC2D90ACFD4"}
input_data = '''{
"request": {
"subject": "Please hold off the issuance of macbook as the employee will be joining late",
"description": "Hold off issuance of macbook",
"impact_details": "Routine tasks are pending due to mail server problem",
"resolution": {
"content": "Mail Fetching Server problem has been fixed"
},
"status": {
"name": "Open"
}
}
}'''
data = {'input_data': input_data}
response = requests.put(url,headers=headers,data=data,verify=False)
print(response.text)